The European Union has adopted a new directive which changes the procedure for VAT refund from other European member states. The most important change is that the applications must be submitted electronically to the foreign countries and not by mail as today. This means that a British company must submit its application to e.g. Poland via the online portal of Great Britain. The basic rules and procedures for VAT refund remain unchanged which means that questions and letters from Poland will be received electronically – but in Polish.

Although the implementation of the new directive is mandatory to all European member states, the local authorities are at different stages of the technical preparation, and the practical handling has not been fully clarified in the different countries.

We are intensively working on collecting information from the various authorities in order to inform our customers directly about any new changes.